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ByTaylor Moore Finance & Insurance Writer

Taylor Moore is a finance writer for Reviews.com. Her work has been published in Chicago magazine, the Chicago Reader, and elsewhere.

Landmark Home Warranty Review

Landmark Home Warranty is a solid choice for residents of Arizona, Idaho, Nevada, Oregon, Texas, and Utah. In our review of the best home warranty companies, we recommended Landmark as a great option for western states because of its thorough coverage. The Total Protection Plan (our recommendation) not only covers your standard appliances and systems, like air conditioning, heating, plumbing, and washer/dryers, but also services like pest control, re-key service, and subterranean termite treatment.

The company also boasts strong customer ratings and has received positive press. It’s rated A- by the Better Business Bureau and an “Average” 4.5 out of five at ConsumersAdvocate.org (based on 188 reviews), as of September 2019. As a Salt Lake City-based company, Landmark was also honored in Utah Magazine’s “Best Places to Work” list for two years in a row. We appreciate these types of designations, because employee happiness tends to filter down to how service contractors and customers are treated.

However, Landmark is more expensive than its competitors, with its Total Protect plan ringing in at $55 per month. TotalProtect, our pick for “Best for Generous Liability Caps,” has its most expensive plan priced at $44 per month. If Landmark’s Total Protection Plan includes more appliances and systems than you actually want covered, it may be worth looking at home warranty companies that offer cheaper plans.

The Claim

Landmark Home Warranty promises “award-winning service” and “some of the best coverage on over 9,000 mechanical parts of your home's systems and appliances.”

Is it true?

Yes. As evidenced by its high A- rating with the Better Business Bureau and its comprehensive coverage, we believe that Landmark lives up to both promises. Landmark offers a Home Systems Plan, inclusive of air conditioning, heating, plumbing, and electrical, and a Total Protection Plan, which covers the most common home appliances and systems. Both offer complimentary additional services, like re-key service, subterranean termite treatment, and pest control. You can also add coverage to your plan a la carte if you have a guesthouse, free-standing ice maker, or pool and hot tub.

Product Overview

  • In business since: 2004
  • Plans offered: Total Protection Plan, Home Systems Plan
  • BBB rating: A-
  • States served: 6
  • Workmanship guarantee: 30 days
  • Customer service hours: 24/7
  • Pros: thorough coverage, top customer service
  • Cons: not available in most states, expensive

Features

Total Protection Plan
Home Systems Plan
Appliances covered
Built-in microwave
Central vacuum
Dishwasher
Garbage disposal
Kitchen refrigerator
Oven/range/cooktop
Washer/dryer
N/A
Systems covered
Air conditioning
Heating
Electrical system
Garage door opener
Plumbing system
Air conditioning tune-up
Heating tune-up
Pest control
Re-key service
Subterranean termite treatment
Air conditioning
Heating
Electrical system
Plumbing system
Air conditioning tune-up
Heating tune-up
Pest control
Re-key service
Subterranean termite treatment
Add-ons available
Booster and well pump
Built-in microwave
Dishwasher
Exterior pipe leak repair
Free-standing icemaker
Freezer (stand-alone)
Garage door opener
Garbage disposal
Grinder pump
Guesthouse
Kitchen refrigerator
Oven/range/cooktop
Pool and hot tub (chlorine)
Pool and hot tub (salt water)
Roof leak repair
Septic system
Washer/dryer
Water softener
Well pump
Wet bar refrigerator
Booster and well pump
Built-in microwave
Dishwasher
Exterior pipe leak repair
Free-standing icemaker
Freezer (stand-alone)
Garage door opener
Garbage disposal
Grinder pump
Guesthouse
Kitchen refrigerator
Oven/range/cooktop
Pool and hot tub (chlorine)
Pool and hot tub (salt water)
Roof leak repair
Septic system
Washer/dryer
Water softener
Well pump
Wet bar refrigerator
Workmanship guarantee
30 days
30 days
States served
Arizona, Idaho, Nevada, Oregon, Texas, Utah
Arizona, Idaho, Nevada, Oregon, Texas, Utah

*Coverage varies by state. We selected Texas to illustrate the coverage available for each plan, as it’s the most populous state that Landmark serves.

Thorough coverage

Landmark offers two home warranty packages: the Total Protection Plan ($55 per month) and the Home Systems Plan ($35 per month). We recommend the Total Protection Plan for its broad coverage, from air conditioning and heating to built-in microwaves and washer/dryers. Landmark includes pest control, re-key service, and subterranean termite treatment in the plan. You can also purchase add-ons to your home warranty, like coverage for a septic system ($7 per month), guesthouse ($12 per month), and water softener ($4 per month).

The website makes it easy to see what each plan includes. If you click on an appliance or system in either plan, you can see in clear terms what’s covered and not covered, the average lifespan of the appliance or system, and the average costs to repair or replace without a home warranty.

Top customer service

Landmark Home Warranty has been reviewed highly by users — a rarity in an industry where many negative online reviews will come from people who didn’t fully understand their home warranty contract when it came time to request service. As of September 2019, Landmark is rated A- by the Better Business Bureau and an “Average” 4.5 out of five at ConsumersAdvocate.org (based on 188 reviews). This is a great sign that Landmark will be there for you should you ever need to use your home warranty.

Points to consider

Not available in most states

As of September 2019, Landmark only operates in six states: Arizona, Idaho, Nevada, Oregon, Texas, and Utah. However, its website says it plans to expand nationally, so if you live in the other 44 states, stay tuned.

Expensive

The Total Protection Plan, which covers both appliances and systems, is about $55 per month. In comparison, Landmark’s competitor TotalProtect (which we awarded “Best for Generous Liability Caps”) has its most comprehensive plan top out at $44 per month. This is a difference that adds up to $132 per year, so we recommend weighing the higher cost with the coverage you’re receiving. If Landmark’s Total Protection plan includes more appliances or systems than you’d realistically want covered, then you may be paying for more coverage than you need.

The Competition

  Landmark Home Warranty American Home Shield Choice Home Warranty The Home Service Club
Our review Our review Our review
Better Business Bureau rating
A- B B- N/A
Service fee
$60 or $100 $75, $100, or $125 $85 $65 or $95
Workmanship guarantee
30 days 60 days 90 days parts, 30 days labor 90 days parts, 30 days labor
24/7 support
View plans View plans View plans View plans

Landmark Home Warranty vs. American Home Shield

Landmark Home Warranty and American Home Shield both have high ratings with the Better Business Bureau and offer thorough coverage of appliances and systems. There are some trade-offs between the two, though. Landmark has cheaper service fees than AHS ($60 versus $75 to $125), while AHS guarantees workmanship for twice as long as Landmark (60 days versus 30 days) and serves all 50 states instead of six.

Of the two, we recommend American Home Shield because it offers a customizable plan that lets you pick and choose which appliances and systems you want covered. We love this feature because it can bring down your monthly premiums significantly if you don’t want the maximum coverage possible. If Landmark's cheap service fees appeal to you, it's still worth a look, but American Home Shield offers great comprehensive policies.

Landmark Home Warranty vs. Choice Home Warranty

Choice Home Warranty serves all 50 states, while Landmark only serves Arizona, Idaho, Nevada, Oregon, Texas, and Utah. Choice also has a higher recall period of 90 days for parts and 30 days for labor; Landmark only covers faulty repairs and replacements for up to 30 days after the service call. But it’s worth noting that the Better Business Bureau rates Landmark higher (A-) than Choice (B-) for its superior handling of customer complaints.

In terms of coverage, both of Choice’s plans (Basic Plan and Total Plan) include the most common appliances and systems. These two tiers are great if you want your bases covered, but if you only need to insure your home systems, like electrical and plumbing, we recommend going with Landmark’s Home Systems Plan.

Landmark Home Warranty vs. The Home Service Club

Again, Landmark’s service area is limited to six states in the western United States, so if you don’t live in Arizona, Idaho, Nevada, Oregon, Texas, and Utah, it’s best to look elsewhere. The Home Service Club, on the other hand, serves all 50 states. Landmark and The Home Service Club both have similar service fee tiers, but The Home Service Club has a better workmanship guarantee (90 days parts, 30 days labor) compared to Landmark’s 30-day recall period.

The Home Service Club is a great company if you want both appliances and systems covered (it has two plans that include both, while Landmark only has one). However, Landmark’s Home Systems Plan is ideal if you only need systems, such as plumbing and air conditioning, covered.

Landmark Home Warranty FAQ

Does Landmark Home Warranty require a home inspection?

No, Landmark does not require a home inspection to activate a home warranty contract.

Does Landmark Home Warranty have a recall period for repairs?

Landmark has a recall period, or “workmanship guarantee,” of 30 days. This is on the lower end of the spectrum; many competitors have recall periods of 60, 90, and 180 days. AFC Home Club, which we awarded “Best Workmanship Guarantee” in our review of the best home warranty companies, guarantees repairs and replacements through the life of your contract.

The Bottom Line

Landmark Home Warranty offers comprehensive coverage of the most common and breakable appliances and systems. However, it is on the expensive side and has a short workmanship guarantee. It’s also only available for homeowners in Arizona, Idaho, Nevada, Oregon, Texas, and Utah, so if you live elsewhere, we recommend checking out our other home warranty recommendations.

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